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Mido

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RETURN & EXCHANGE POLICY

Conditions:

  • Subject to the excluded items and other conditions described below, you may return or exchange any unworn, undamaged, unaltered merchandise that remains in new, perfect and saleable condition purchased online from us.shopmido.com within 30 days (no exceptions) of delivery accompanied by an original packing slip and invoice for a full refund or exchange of the purchase price by mail or private courier.
  • Items must be returned in their original packaging with all protective materials, tags and stickers attached, together with all accessories, extra links, and anything else that came with the item.
  • Any item that fails our quality inspection (e.g., scratches, worn, damaged) will be returned to you at your expense and no refund will be issued.

Exchanges:

  • All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.

Excluded Items:

  • Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales, etc.) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.

How To Make A Return/Exchange:
Return/Exchange by mail or private courier:

  • To return an item by mail or private courier, please follow the instructions on the back of your packing slip which is usually located on the outside of the box in a plastic sleeve.
  • Indicate a reason code and quantity for each item returned and note any reorder instructions.
  • Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton.
  • Affix the return label provided (on the back of the packing slip) onto the outside of the package and ship us the merchandise.
  • It is your responsibility and not ours to pay for return shipping and handling and any insurance.
  • We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached.
  • We are not responsible for lost, stolen, broken, or damaged items during the return process.
  • All refunds are made at our discretion and will be issued in the form of original payment.
  • If you lose your return label or one is not provided, please contact us at mido.us@swatchgroup.com.

Defective or Wrong Merchandise:

  • If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.
  • Please contact Customer Service at mido.us@swatchgroup.com or 1-888-293-9545 (From 9 AM to 6 PM EST Monday through Friday) within 72 hours from the date of delivery, subject to our approval, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.
  • Items damaged due to customer abuse or negligence will not be accepted.
  • You will not be charged any additional shipping fees for items that we replace.

Holiday Online Return Policy:

  • The holiday online return or exchange policy does not include returns for Excluded Items. The 30 day return or exchange policy will be extended to January 31st of the following year for online purchases made between December 1st and December 31st.
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